Why Your Business Should Be Using a Custom Phone System

Why Your Business Should Be Using a Custom Phone System

It may sometimes feel like talking on the phone is disappearing in favor of digital communications but it is still incredibly important for a business to use a custom telephone system.  Custom, unified communications offer a myriad of benefits to businesses, regardless of industry.  A custom telephone system will streamline things and help employees be more efficient while offering the ability to also provide improved customer service.

In today’s modern era custom phone systems are far more than simply a network of phones throughout a business. There are products available to help unify communications and offer benefits like the ability to move from a desk phone to mobile device seamlessly, or for a call to ring on multiple devices (desk phone, mobile phone, etc.) simultaneously.  Today’s custom phone systems are completely customizable and scalable so that you can easily add features and functions on when needed.  Additionally, many of today’s unified communications and custom telephone systems will actually reduce the cost of telephone service because many are digitally-based.  New, custom phone systems also keep up with the modern workforce that is not always tied down to a desk in an office.  Many employees work remotely or on the go and with custom phone systems your business can still look professional and be unified while offering location and mobility flexibility.  And, in an era where information security is a high priority for businesses in a variety of industries, unified communications security must be enhanced.  Avaya explains how they are improving communications security in their custom telephone systems for healthcare, Avaya has identified UC practices that can help healthcare organizations prevent intrusions and operational disruptions while maintaining compliance with privacy and security mandates.

  • Secure all end points, especially those most often used for remote access such as smartphones, tablets, and laptops
  • Use specialized UC security appliances that can encrypt both media and signaling connections in real time and on the fly, without requiring virtual private networks (VPNs) and tunnels for e-mail, IM, VoIP, and video communications
  • Deploy SIP trunks for network and communications security, demarcation, and control
  • Deploy enterprise session border controllers (SBCs) that contain integrated capabilities for policy enforcement, access control, failover, and deep packet inspection

Today’s communications travel in a multivendor, multiple-device, interoperable world. It spills into the controlled environment of the hospital or clinic, and brings opportunities to enhance patient care. Unifying these communications can help healthcare organizations increase flexibility, reduce cost and complexity, and enhance user experience. But UC needs to be secure. By addressing the four dimensions of UC security, healthcare institutions can capture UC benefits, and at the same time, protect patient data from unauthorized access and patient care from disruption.”

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